5 1/9/2018

Just wanted to give a shout out to Mike and his crew at Honest-1 Auto Care in Fairfax. First of all, welcome to the neighborhood! They just opened in October. They have fixed my mom's car (Ford Escape) and my car (Buick Enclave), and did a terrific job on both! Mike, the owner, and Mark, who fixed my car, were both very personable, honest, fixed the issue I went in for, and even troubleshooted and researched a secondary "code" that popped up once the first issue was fixed. I've had my car in twice, and both times Mike gave me a ride home so I could leave my car for a few hours. He also gave another Mariemont resident a ride home with me the second time. Their pricing is extremely fair, and they gave me a "first time customer" discount as well, which was in the direct mail flier they sent out in the fall. In addition, as part of the Honest-1 Auto Care group, they offer a 36 month/36,000 mile parts and labor warranty plus complimentary roadside assistance that includes towing, jump starts, fluid delivery, lock out and flat tire fixes FOR FREE with most services they perform. That is true concierge service not seen in many small mechanic's shops! Just wanted to share my positive experience and recommend you try them out if you are looking for an honest, professional car repair shop who truly cares about the customer.

Thank you so much, Ms. Suzy, for the kind welcome and awesome feedback! It's been a genuine pleasure serving you, and I appreciate the time you took to share your experience in such detail. We''ll be here for you when you need us! Honest-1 Auto Care Fairfax
5 1/7/2018

Clean, quick and professional.

Thank you for coming in for your oil change, Mr. Hamstra - and welcome to the neighborhood! Honest-1 Auto Care Fairfax
5 1/7/2018

I brought my wife's car in for a maintenance update. It probably had been over 3 years since she had had any maintenance done. I think this would have been a golden opportunity for an unscrupulous auto care business to claim that all sorts .of things were wrong and needed to be addressed. Instead, the manager proclaimed that this 7 year old car was "good as new" and that the only extra thing to do was to replace the battery. He showed me the actual readings of the strength of the battery to document the advisability of replacing it. In my opinion, the name of this auto care business is well-deserved. I can strongly recommend Honest-1 Auto Care.

Mr. Cardi, we appreciate your business and the time you took to share the details of your experience very much. Thank you for choosing H-1! Honest-1 Auto Care Fairfax
5 1/7/2018

Excellent service, very clean repair shop, highly recommend!

I appreciate the very kind recommendation, Mr. Overberg. Thank you for coming in to see us! Honest-1 Auto Care Fairfax
5 1/6/2018

Great service, very friendly

Thank you, Mr. Pat. I enjoyed meeting you and appreciate your business! Honest-1 Auto Care Fairfax
5 1/4/2018

Comfortable, clean waiting room with coffee, TV, magazines. Friendly staff. But prices given for future work were too high, not workable in my budget.

Thank you for your candid feedback, Ms. Paula! Give me a call on my personal mobile at 859-628-0265. I'm certainly willing to work with you, particularly on the two fluid flushes. Honest-1 Auto Care Fairfax
5 1/3/2018

Excellent service, honest , fast, and friendly!

Thank you, Mr. Saylor. I appreciate your kind compliments very much! Honest-1 Auto Care Fairfax
5 1/2/2018

Mike was very up front and personable. He wanted me to know exactly what the problem was and what they were going to do to fix it. I will definitely using Honest 1 Auto Care for all my automotive needs.

Mr. Redmon, thanks very much for sharing your experience and the nice compliment about Mike! The transparency you describe is exactly what we're after. Happy New Year to you and yours! Honest-1 Auto Care Fairfax
5 1/2/2018

Thank you for the phenomenal care I received today. Im a returning customer for sure. Very comfortable waiting area and even a play area for little ones. I have total peace of mind knowing my car is in good hands and you're prices are very good! Mark and Mike are so nice. Thanks again!

Thank you, Ms. Sherry! I appreciate your business and the wonderful feedback. Happy New Year! Honest-1 Auto Care Fairfax
5 12/30/2017

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Thank you, Ms. Lynn! We really appreciated your patience as we wrestled with your license plate light. Wishing you and yours a happy and safe 2018! Honest-1 Auto Care Fairfax
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