We stopped in for an oil change without an appointment and were in and out within 30 minutes. My three year old daughter was with me and the owner of the shop gave her books to read, complimentary juice and a snack! The waiting room is very pleasant and sunny. Also, there is a little spot for kids with toys, etc. We were the only ones in the room and they let us keep the TV off - much appreciated! The two men I met lived up to the name of the shop - Honest. I'll be back and so will my husband.